SIM Cards

Can I set more than 1 SIM card per account?

You can set all SIMs you want per account.

You just need to login to SimCash.io with the same credentials (email and password) on different devices.

You can send SMS even with 2 SIMs on the same device, but remember that this option is available only for devices with Android 6.0 or above versions.

However, you can check your SIMs situation (SIMs status, SMSs sent, prices and destinations) by clicking “Recap SIMs” or the menu in the right corner and “Show Remote SIMs”.

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I have 2 SIM cards but SimCash.io shows only one. Why?

SimCash.io can detect the second SIM slot only on devices with Android 6.0 or above versions.

However, you can set more SIMs on different devices keeping the same account.

Indeed, you can download SimCash and login with the same credentials (email and password) and manage them by clicking “Recap SIMs” or “Show Remote SIMs”.

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Why is my SIM paused?

After 3 tries of sending SMS and 3 red squares your SIM will be paused, because maybe you have finished SMS included in your mobile offer, you don’t have enough credit on your SIM or you can not send SMS to all mobile operators in your country.

Please, check your mobile offers / SMS bundles.

This might be due to 3 factors:

  1. Your operator filters some kind of SMS content (like the word “code” or something like that): this is a correction we can make from our side, but we have to test it before we can change the content
  2. Your SIM has been limited or blocked by your operator, so you can not send SMS anymore (this not happens so often, so it is probably due to the first option)
  3. Your SIM can not send SMS to all mobile operators in your country

Try to send a manual SMS to a contact of yours and see if the SMS is delivered or not.

Anyway, you can change the SIM card status:

  1. Click “Edit”
  2. Change the “SIM status” from “Paused” to “Active”
  3. Click “Update SIM”

Note: If your SIM card often turns to “Paused”, your SMS bundle may be not suitable for SimCash.io

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I received an email with subject “Not delivering to…”.
What should I do to unsuspend my SIM card?

If you received an email with the subject “Not delivering to…” [and country(ies)], means that our tests from your SIM card to that country were not successful.

This may be due to:

  1. Your Internet connection was down but the SIM card was active
  2. Your mobile operator can not cover this country
  3. Your SIM card is blocked by your mobile operator

We suggest you to first check if your SMS bundle is not expired and try to send a manual SMS to a contact of yours (or using other SMS test services) and check if it is received on the other part.

If you still can not deliver SMS, your SIM may be blocked by your mobile operator or your SMS bundle does not include SMS to that country.

Please, check with your provider if you are occurring one of these options.

Once checked, you can reply us to our email address (support@simcash.io) or contact us via Telegram.

Do not worry if you do not receive any answers: our software make us able to test paused SIM cards daily, so your SIM card may start sending SMS again without texting us.

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Contacts
Telegram @SimCashSupport
support@simcash.io

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