⚙️ Settings ⚙️


How can I update SMS limits?

Click on the SIM card you want to modify

Click SIM limits

You can set the limits you want (hourly, daily, weekly, monthly) according to your mobile offer or “No Limits” if your plan is unlimited

Click Continue

Click Update SIM

Do NOT WRITE 0 because the system will not be able to read it correctly and SMS will not be sent from your SIM card.

Kindly check the Terms of Service of your operator in order to set a concientious SMS limit (hourly/daily) and to avoid any issues related to your SIM card and mobile plan.

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How can I update my earnings per SMS?

Click on the SIM card you want to modify

Click SMS Destinations

Select one of your SMS Destinations or add a new country

Edit the price you want to be paid per each SMS sent and click Confirm (you can apply the same price for all of your SIM cards which are sending to this country)

Click Continue

Click Update SIM

! ! ! Warning ! ! !
Select only the country(ies) your SMS bundle includes.

Your operator may apply extra-charges.

Note:
Higher prices will affect the amount of SMS sent from your SIM card.
If you want to send more SMS, please keep the price in the green area.

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I have lost my password. How can I recover it?

Click Login in the first window of the app

Type your email address

Type a wrong password or anything

SimCash.io will show you a window with 2 option (“Cancel” or “Forgot Password“)

Select “Forgot Password

Type again your email address and click “Send Password

You will receive an email with your password

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I have only red squares. What should I do?

The red squares indicate that Simcash.io was unable to send SMS from your SIM card.

After 3 attempts of sending a SMS, your SIM will be automatically paused from the system.

This might be due to 3 factors:

  • Your operator filters some kind of SMS content (e.g. the word “code” or something similar)
  • Your SIM has been limited or blocked by your operator, so you can not send SMS anymore (this ratherly happens)
  • Your SIM can not send SMS to all mobile operators in your country

Try to send a manual SMS to a contact of yours and see if the SMS is delivered or not.

Please, check your mobile offer/SMS bundle because sometimes operators give you many (or unlimited) SMS on-net (to the numbers registered under the same operator) but not off-net (to other mobile carriers).

Kindly check the Terms of Service of your operator in order to set a concientious SMS limit (hourly/daily) and to avoid any issues related to your SIM card and mobile plan.

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Will my number be visible?

Unfortunately, it is not possible to hide the sender’s phone number.

This is not a lack of SimCash.io, it is a feature of SMS protocol worldwide (which requires a visible sender’s phone number).

Remember that only OTP (“One-TimePassword”) or A2P (“Application-To-Person”SMS are sent, NOT SCAM or PHISHING SMS.

However, it is preferable to not reply to calls from unknown numbers or set a SIM card only for SimCash usage (and not your personal one).

Sometimes a person complains because he has not received the code from “Whatsapp”, “Facebook” or other companies/applications, but from a number which he does not know, so he might think the SMS is sent from (or to) the wrong person and he might call back.

Note:
SimCash.io liability is on the SMS content, not on the usage of your SIM card and SMS bundle

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How can I understand if the App is running in background?

If you want to go back from SimCash.io, a window will be opened with 3 options:

  • Logout
  • Keep working in background
  • Cancel

If you click “Keep working in background“, SimCash.io will be closed and an icon appears in the notification panel of your device.

If no icon appears or it disappears after some minutes, please check the following topic.

Remember that if you close SimCash.io from the RAM memory (e.g. swipping up to close all applications opened), SimCash.io can not send SMS because it must be opened and with an active Internet connection.

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I selected “Keep working in background” but the icon does not appear

This could depend by your device model and your Android version.

Anyway, you should check in your device settings options as “battery saving”, “automatic App start” or “background App options”.

For almost all Android devices

Generally you do not have to do anything.

If you face out some problems with background option, follow these steps:

Settings -> Device Optimization-> Automatic Optimization -> Disable “Close apps to free up memory”


For Samsung (> Android 10) or your app keeps to disconnect

You may need to activate more advanced settings.

Follow these steps:

Settings -> App -> Search “SimCash” -> Battery -> Optimise battery usage -> Filter by “All” -> Search “SimCash” -> Disable the toggle
[you may click also on “Mobile data” and then “Allow background data usage”, also while Data saver is active]


For Huawei, Honor and some Xiaomi devices

These devices have internal processes to free up memory automatically.

To stop this optimization, follow these steps:

Settings -> Battery -> Automatic App Launch -> SimCash -> Click on the blue button on the right -> Click “Okay”
[then, the button should change to grey]


Low-cost devices

If you are willing to buy a low-cost device online, take a look before buying it and check its Android version carefully, because some of them are Android 5.1, even if “Android 9” is written in product description.

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Contacts
Telegram @SimCashSupport
support@simcash.io